Booking Terms and Conditions

1. The Agency

1.1 Sam Sheppard Consulting Limited trading as Orange Roofs (registered number 9529997) acts as Agent for the Owner of the Property.

1.2 The holiday letting agreement is made between the Owner and you, the Guest. There is no agreement between the Guest and Orange Roofs.

1.3 The Owner and not Orange Roofs is responsible both for the state of the Property and for compliance with applicable health, safety and fire legislation and regulations, including the provision in a safe state of services for gas and/or electricity and water. 

1.4 Orange Roofs will not be liable to the Guest or any visitor for any act or omission of the Owner or any other person not employed by or otherwise under the immediate direction, supervision and control of Orange Roofs.

1.5 Orange Roofs will not be liable to the Guest or any visitor for the loss of or damage to their possessions while on the Owner's Property.

2. Booking Terms

2.1 No term of this Agreement is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Agreement.

2.2 This Agreement relates to short-term occupation of the Property for the purpose of a holiday as contemplated by the Housing Act 1988, schedule 1, paragraph 9. The Guest agrees that no assured tenancy is created by the Agreement and no periodic tenancy will arise when it ends.

2.3 Orange Roofs will not accept bookings from any person under the age of 21 years.

2.4 Orange Roofs will not accept bookings for single sex parties unless special arrangements are first made with the Owner, who may require an additional security deposit.

3. Payment Terms

3.1 A deposit of 1/3 (one-third) of the total cost of the holiday rental is payable to confirm the booking. Until the deposit is received by Orange Roofs the Owner is under no obligation to hold the Property available.

3.2 Once Orange Roofs has received the deposit it will confirm the booking in writing. At that point, but not before, the Owner undertakes to hold the Property available for holiday occupation by the Guest during the agreed dates. 

3.3 The Guest must, no later than 8 (eight) weeks before commencement of the holiday occupation, pay the balance of the full holiday rental to Orange Roofs. Failure to do so will result in cancellation of the holiday and loss of the Guest's deposit. The Owner will be free to re-let the Property to another guest but the Guest will remain liable for the full cost of the holiday.

3.4 A non-refundable booking fee of £30 is collected when a guests makes a booking.

4. Cancellation

4.1 Neither Orange Roofs nor the Owner operates a Guests' cancellation refund policy. The Guest is recommended to obtain their own holiday cancellation insurance against the risk of the Guest having to cancel the holiday in part or in full.

4.2 Should the Property unexpectedly become unavailable for holiday letting by reason of circumstances beyond the Owner's immediate control (such as but not limited to fire or flooding) Orange Roofs will try to provide the Guest with suitable alternative accommodation or will, in the alternative, refund to the Guest any payments made under clause 3 above and clause 6 below.

4.3 Should the Property become unavailable for holiday letting for any reason within the immediate control of the Owner Orange Roofs will try to provide the Guest with suitable alternative accommodation or will, in the alternative, refund to the Guest payments made under clause 3 above and clause 6 below plus 20% of the rental value. 

4.4 In the event of cancellation by the Owner due to unavailability of the Property for any reason, the Guest acknowledges that neither Orange Roofs nor the Owner will be responsible for any loss or damage caused to the Guest or other visitors by that unavailability beyond payments made under clause 3 above and clause 6 below.

5. Pets

5.1 Whether a pet is allowed to accompany the Guest or a visitor to the Property is in the discretion of the Owner and the appropriate details must be declared at the time of booking. 

5.2 Mature dogs (but not puppies) may be permitted by the Owner but only if (i) they are declared at the time of booking and, if the Owner so requests, details are provided and checked, and (ii) the Guest accepts the arrangements for pets set out in clause 5.4 and 5.5 below.

5.3 Orange Roofs has, in its advertising material, stated in respect of each property either "Regret no pets" or "Pets welcome" or "Pets by arrangement".  The term "Regret no pets" does not guarantee that there has not been an animal in the property in the recent past (e.g. a guide dog).  "Pets welcome" means that the Owner will, subject to clause 5.2, permit a pet to accompany the Guest for a standard extra fee. "Pets by arrangement" means that, subject to clause 5.2, the Owner will make a decision whether to permit a pet to accompany the guest at a standard extra fee.

5.4 The Guest agrees that if a dog occupies the Property:
 (i) The dog will be free of parasites and fleas;
(ii) The dog will be kept under close control at all times;
 (iii) Without delay any foul litter will be collected and disposed of in appropriate bags;
 (iv) The Guest will provide the dog at the Property with its own sleeping bed, basket or mattress;
 (v) The dog will not be left alone in the Property at any time;
 (vi) The dog will not be permitted to use the beds or furnishings in the Property;
 (vii) The Guest will clean up any hair deposited before leaving the Property.

5.5 The standard fee for a dog is £25 for every 7 nights, and an additional £25 for every week or part week thereafter. In the event of damage caused by a pet or the need for deep cleaning as a result of occupation by a pet an extra charge will be made at Orange Roofs' discretion.

6. Damage

6.1 The Guest undertakes to leave the Property in a clean and tidy condition.

6.2 Credit or debit card details are taken by Orange Roofs at the time of the booking to be held on the Owner's behalf and used, if necessary, to defray the cost of repairs, replacements or additional cleaning charges. Whilst the standard maximum charge for replacement or repair is up to £200, this can vary between Properties. If, on arrival, the Guest finds any damage or soiling it should be reported immediately to Orange Roofs. On departure all damage, breakages and losses should be reported to Orange Roofs. Timely communication with Orange Roofs may avoid unnecessary disputes.

6.3 On the day of a new Guest arrival, Orange Roofs conducts a full assessment which reports on the condition of the property and its furnishings recording any imperfections. This recording is referred to in the event that damage is reported to Orange Roofs on the day that Guest departs. If new damage is found on the departure, the Guest accepts all liability for the newly found damage and the cost to repair or replace.

7. Sympathetic Use of the Property

7.1 The Guest is invited to remember that occupation of the Property may affect the amenity of neighbours and later holiday guests. Loud noise or other disturbance that may affect others should be avoided, particularly after 10 pm.

7.2 Smoking is not permitted inside the Property save where smoking is expressly permitted. 

7.3 The debris of smoking outdoors should be removed and disposed of without delay.

8. Forfeiture

8.1 Orange Roofs and the Owner wish the Guest and any visitors to enjoy their stay at the property. However, in certain circumstances the Guest's right to occupy the Property for the duration of the booking period will be forfeited without compensation:
 (i) When the Property is occupied by persons or pets not declared at the time of booking;
 (ii) When overnight visitors are accepted without the permission of the Owner or Orange Roofs;
 (iii) When the Property is used for a purpose that is illegal;
 (iv) When activities generating excessive noise, or liable to cause damage, or disturbance to neighbours, are permitted at the Property;
 (v) When a smoking prohibition is ignored.

9. Property Description

9.1 Orange Roofs has tried to give a realistic impression of the Property, its environment, facilities and outlook. The Guest must accept, however, that there may be minor differences between the photographs and the description of the Property at the time of booking and the Property as it appears on occupation. Orange Roofs cannot accept responsibility for differences of expectation.

9.2 If a particular facility within the Property is essential to its enjoyment (whether on mobility or other grounds) Orange Roofs will upon request enquire whether it will be available.

10. Arrival and Departure

10.1 The arrival and first occupation times at The Property can vary from 15:00 hrs to 16:00 hrs depending on which Property is booked. This will be confirmed to the Guest on full-payment of the holiday when specific property arrival instructions are sent via email to the lead Guest.

10.2 The departure time where the Guest must vacate the Property is 10:00 hrs on the last day of the booking to enable the Property to be serviced. Failure to vacate by the agreed time will result in a penalty charge of £25 per 30 minutes over the departure time agreed.  

11. Complaints

11.1 All complaints must be notified to Orange Roofs as soon as reasonably practicable, as Orange Roofs may be required to carry out an on-the-spot investigation and if necessary, request the Owner to take remedial action. Guests have a legal obligation to mitigate their loss.

11.2  If Orange Roofs or the Owners are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the guest will waive all rights.

12. WiFi

12.1 All Orange Roofs' properties offer WiFi. Broadband speeds and service can vary and, where there is an issue such as faulty telephone line or router provided by a service provider, that is deemed beyond Orange Roofs' or the Owners' capability to resolve quickly, the Guest accepts that this service cannot be 100 per cent guaranteed.