Meet The Team

Orange Roofs, created out of a passion for Cornwall, holiday cottages and the simple desire to make people happy whilst on holiday, was born in April 2015 and since then we have dedicated our efforts in providing the best possible experience for both guests and owners.

Our team is made up of four motivated and enthusiastic people all responsible for making sure Orange Roofs leaves an indubitable impression (all for the right reasons!) on anyone who books through us or appoints us to manage their holiday property in St Ives. Our office is in St Ives, on Park Avenue, so you will likely pass us on foot or by car at some point when visiting St Ives! Give us a call on 01736 806100 if you would like to pop in and chat about our services and holiday homes in St Ives and West Cornwall. Interested in our services and would like to join our portfolio? We will be very happy to hear from you!

Sam Sheppard - Director

Sam’s role at Orange Roofs is mainly revenue management, online marketing and channel management plus she oversees the smooth running of the operational side of the business with the incredible support of Billie and Charlie. She manages new properties joining Orange Roofs and ensures owners feel informed and supported through the entire process. Apart from keeping current and aware of Orange Roofs’ position as a St Ives holiday let agency, she remains creative to ensure the business continues to develop and deliver what guests and owners need from their chosen holiday let agency. Sam project manages interior projects and renovation work too for owners where they feel a bit blinded by the task or simply have a shortage of time and too great a distance from their homes.

Ross Sheppard - Director

Ross has the gigantic task of managing the financial side to owner accounts as well as overseeing the business overall. Through his working life, Ross has been involved with pretty much all aspects of operating a holiday letting business, so he can jump in to help with pretty much any situation that arises. His customer skills are second to none and inspire us all within the team. He is also our photographer as well as (with any small business) getting involved with creative projects and overseeing developments such as our Orange Roofs App.

Billie Goulden - Sales & Marketing Administrator

Billie has been with Orange Roofs since January 2019 and is the whizz behind our Instagram and Facebook pages as well as writing engaging and helpful articles for our Guidebook plus she is simply magnificent with our guests. Billie gets involved with the acquisition of new properties to our portfolio as well as managing the existing properties to maintain the high Orange Roofs standards that all our guests have now come to expect. Billie is also the ‘creative manager’ behind our photos helping Ross set up the homes to look inviting, enticing and extremely bookable!

Charlie Cannon - Properties Administrator

Charlie joined Orange Roofs in July 2020 and has settled exceptionally well into the team (it feels like we’ve all been together since the inception of Orange Roofs in 2015). Charlie is very hands on with ensuring that all properties have legal health and safety compliancy as well as maintained to the high Orange Roofs’ standard. He maintains frequent changes to the key safe codes as well as ensures that all property information is relayed to guests as accurately as possible after they have booked and when they come to stay. Charlie also loves chatting to guests and owners and has a chivalrous way about him inspiring confidence and trust.

We all make the tea and we all muck in whatever is needed to ensure that properties are very well looked after and guests and owners alike feel happy and supported.

Office Dogs

Sheppy and Hops are invaluable members of our Orange Roofs Team!

Shep is a blue merle border collie, Cornish born and bred, and can be quite opinionated but is a real softy. Hops is a Romanian rescue dog who had a tough start to her little life and prefers to mind her own business under a desk (or better still be left at home for a duvet day!). After work, they both live the dream by having incredible dog-friendly beaches right on their doorstep as well as iconic places to visit, on or off the lead!