In your holiday cottage
In order to make getting to and staying at your chosen holiday cottage in St Ives, Carbis Bay or West Cornwall as easy and stress-free as possible, once booked, you have access to the Orange Roofs App. Information will instantly be at your fingertips and it certainly makes holiday planning much simpler.
Don’t worry about packing a load of household equipment into the car before you head down to start your holiday in Cornwall. We ensure the essentials and bulky items are provided in your holiday home so you can settle straight in.
All holiday homes come equipped with bedding, bed linen, a towel bale per person (one bath sheet, one hand towel), bath mats and minimum of two tea towels.
For all you sand worshippers out there (like us!), please be aware that beach towels are generally not provided so best to be safe and squeeze a few of these into your cases before the off.
In the kitchen you will find everything you need to cook a wide range of family meals. If there is something a little out of the ordinary that you may need for a particular dish (a lemon rinder, a salad spinner, or a rotation potato masher maybe…) then just give us a call on 01736 806100 and we’ll double check whether you’ll need to set aside some suitcase space to bring your own.
You will find basic cleaning equipment in the property, and a starter pack of day-to-day consumables such as washing machine detergent, dishwasher tablets, bin liners, toilet rolls and bathroom toiletries are provided for your first day or so. On arrival you will find a few welcome goodies given to you from the owner of the property; a nice treat after a long journey!
Another thing included in your rental is utility costs (electricity, gas etc.) and of course the super important access to WiFi!
During your holiday in St Ives
Our office is on Park Avenue in St Ives so we are on hand to help once you have arrived and staying at your chosen holiday cottage. You are welcome to pop by and put a face to a name! Our office is open weekdays from Tuesday 9am until 5pm and on Saturday 10am to 4pm. We are at the end of phone or email during the office hours, ready to help whether it’s something big or small. Outside of the office hours, we have an emergency number to call if something essential breaks while at the holiday cottage or apartment. Our very friendly maintenance man is on hand to assist if the need arises (we sincerely hope not, but we know things can go wrong and so we want to fix it quickly!).
Want ideas on things to do in St Ives? Or would you like to know where to eat or drink in St Ives with your dog or young children? Want to dine at a restaurant with a sea view? Maybe you have plans to try different water sports or beach worship for your entire holiday? We have a long list of super helpful articles which will help you plan your holidays in St Ives before you arrive or during your stay, read it all here in a Guidebook.
After your holiday
We hope above all else that your holiday in St Ives or West Cornwall was a memorable one for all the right reasons. Cherished memories captured on your camera along with laughter locked into your hearts forever. We know how a holiday cottage in St Ives plays an extremely important part in happy holidays; comfort, warmth, cleanliness and equipment available, so please do feed back anything to our team that you feel we and the owner of the holiday cottage could have done better. We invite all our guests to write a review and so we would be extremely grateful if you would kindly take a few minutes to share with others why you loved your holiday through Orange Roofs so much. Look out for the review request either via the Orange Roofs App or by email.
Below are a few reviews we have received recently and each and every one is special to us and fuels us to keep providing the very best service possible. We have close relationships with the owners of all the holiday cottages and apartments in St Ives who respect our professional service and so we strive to work together with them in ensuring all the properties are maintained to a high standard throughout the year.
Finally, just because you return home from St Ives doesn’t mean you are no longer able to enjoy the views. Visit our St Ives webcam page to get your fill of the stunning harbour views reaching as far as Godrevy Lighthouse when ever you need your St Ives fix!
What our guests say...
I just wanted to send a quick email thanking you for a fantastic stay and brilliant service. Orange Roofs were incredibly helpful from start to finish. Communication before and during our visit was superb and the welcome hamper on arrival was a lovely touch. The app is also brilliant - all the information we needed for our trip. Customer service was outstanding, we even had a call prior to our trip to offer us restaurant bookings that other clients had to cancel. We plan to use you again next year (you will hear from us v shortly!) and have already recommended you to friends.
Orange Roofs was extremely helpful from start to finish and communication is spot on with the app for property details and access information. I have to say this company certainly gives other local agencies a run for their money and we shall not hesitate in booking this property or indeed with Orange Roofs again.
Thank you Orange Roofs for ensuring we had everything we needed for our stay in St Ives. The app was a fountain of knowledge for us which helped so much during our stay. A first class service which gave us the confidence we needed to book again with you for next summer!
Would highly recommend booking through Orange Roofs, the communication was great and check in/check out was very smooth. The Orange Roofs app included lots of useful information and the welcome hamper left in the apartment for our arrival was lovely! Thanks for a great stay.
Excellent service provided by Orange Roofs from the time of booking to the day we left. Lots of helpful information ahead of our stay. The accommodation was ready ahead of time and was clean, tidy and provided an excellent base for our holiday. We would recommend and have no hesitation in using again.