What Our Owners Say About Us

Not only is it important to hear of guest’s experience when staying with Orange Roofs, it means a great deal to know that the partnership with our owners is also successful, productive and, above all, we have the right mix of a tailored and professional approach to each and every person we work with. Here are a few comments from property owners using Orange Roofs as their chosen self-catering letting agents in St Ives and surrounding area…

Alison Clements, 45 Back Road West

Being “newbies” to the short-term holiday let industry, we wanted to make sure that we found an agent who best complimented and shared the same vision we had for holiday makers wanting to stay in our beautiful cottage; 45 Back Road West and a company who treasured and appreciated our pride and joy as much as we did.

Sam and her team of experts have simply been tremendous. Sam suggested some minor improvements to the cottage and has projected managed all works from beginning to the end, we haven’t had to do a thing; thank you!

If you are looking for a reputable, trustworthy, professional, and friendly firm to manage your property and a company who pride themselves on GENUINELY wanting the best for the holiday maker and the property owner, then look no further, you’ve already found them.

I would be more than happy to share my experiences with anyone reading this and speak confidentially when I say you won’t be disappointed! We look forward to many years of working with the team at Orange Roofs.

Neil Whitehead, Former owner of Pencroft

This is our fourth year using Orange Roofs and, yet again, we’ve had a bumper year of bookings, Sam and Ross work tirelessly to match our property to suitable holidaymakers making sure our guests have a wonderful holiday.

They have an excellent relationship with the housekeeping and maintenance teams keeping the house spotlessly clean and making sure any issues are sorted quickly. Being 200 miles away this kind of reassurance is invaluable to us as owners.

I cannot recommend Orange Roofs highly enough. Your expertise and professionalism is second to none. Thanks guys!

Mark Thompson, New owner of Pencroft

Our contact with Orange Roofs started shortly after we purchased our new property, and they were helpful and super-friendly from the very start.  You can tell the whole team have a real passion for the St. Ives area which reassured us we had made the right decision, and their knowledge in setting up the new house for receiving guests has been invaluable.  We have received constructive advice on how to tailor the property to give the best experience for our guests, and they go out of their way to keep us updated on any issues that may affect us.  They offer us real peace of mind that they are looking after our property when we are unable to attend ourselves, we have previous experience of other holiday let agencies and Orange Roofs certainly go the extra mile with their attention to detail and positive attitude!

Pat Wallace, 2 Harbour House

We have stayed in several Orange Roofs properties over the years and found them to be of very high quality. The Orange Roofs team are extremely helpful, friendly and professional and have exacting standards which they implement in all of their properties, from the welcome information, communications and quick response to guest’s queries. As a small hands on family agency, their team and their housekeepers are handpicked for their enthusiasm, consistency and dedication to maintaining high standards. We were so impressed that when we bought our own property in St Ives we appointed them to be our agents for letting in the holiday season. As this was also our home over the winter we knew we could entrust the management to them and they would take good care of us. So we have known both sides of the company and have first hand experience as owners and guests. When problems arise, as they are bound to do from time to time, they treat both guests and owners very fairly and diplomatically and deal with difficult situations in a calm and efficient manner. I can thoroughly recommend them to both holiday guests and property owners.

Bob Wallace, 2 Harbour House

Sam and Ross and the friendly team at Orange Roofs give it 110% when it comes to being passionate about creating the best possible holiday experience for their guests, from start to finish. I wouldn’t hesitate to recommend them.

Gill Daley, 6 Sunnyside

Orange Roofs is a gem of a holiday accommodation agency.

We have used Ross and Sam as our letting agents since the inception of their company and have never had cause to regret it. Their lettings record for our property in St. Ives is excellent, with bookings throughout the year, not just for the high season summer months. They are utterly professional and provide a service second to none, whether it be to owners or guests. Courteous and polite, they handle any queries or requests quickly and ensure that guests are appraised of any necessary information prior to the commencement of their holiday.

Ally this to an excellent housekeeping team who ensure that our apartment is in tip top shape for all new guests.

On the rare occasion they encounter a blip, they can call on their experienced maintenance team to rectify the problem quickly and efficiently.

All in all, Simply The Best.

Amy Barrett, Treloweth

Orange Roofs have been brilliant since the word go. After an initial very informative chat with Sam, we felt confident to take the plunge and buy our holiday home in St Ives. Since then, it’s been nothing but plain sailing and that is saying something given the fact that we bought our house in the middle of the pandemic! The entire team are very friendly, couldn’t be more helpful and we know our house is in safe hands under their management. Can’t recommend them enough!

David and Ros Thorp, Old Boswednack

Sam and Ross took on one of our cottages when they first started their business and then we added another one a couple of years later. Since then they have added Billie, Charlie to their team.

We are delighted with their service.  Our bookings are very good which guarantees us an income with which we are satisfied. They have a helpful and proactive communication with guests at every stage of holidays from booking to arrivals and beyond if problems arise.  The development of their Orange roofs app proved to be invaluable when Covid restrictions prohibited the use of information folders in properties.

We have received helpful advice and support in furnishing and maintaining the cottages with phone numbers of builders, electricians, plumbers and Rod has helped out with niggly problems at a moment’s notice as well as fitting out a bathroom more extensively. Often one of the team at Orange Roofs has arranged for work to be done.

We had a cottage with Sykes before moving to Cornwall and Orange Roofs.  Their fees were higher and the service more impersonal and less responsive.  Small is beautiful when it comes to a personal service.

Our thanks to the team!

Tony Walford, Penhallow and Pendynas

We moved our property to Orange Roofs as we loved their personal approach and the fact they manage a small portfolio of carefully chosen properties.  Previously we were with one of the large agents in St Ives, where we were “just a number” and service and occupancy was poor due to the sheer volume of properties they were handling. The difference Orange Roofs have made is incredible – we have more than doubled our occupancy levels, our guests adore the cottage as well as the attentive service Orange Roofs provide them. We have also benefited from loads of repeat bookings, again a testament to Orange Roofs.  I can’t thank Sam, Ross and the team highly enough – they really are the best in the business – and believe us, we’ve been there!

David Daley, 6 Sunnyside

SELECT ORANGE DISCOVER GOLD.

I have enjoyed a working relationship with Sam and Ross, the owners of this superb holiday lettings management company [ Orange Roofs ] for several years now. They took on the management of our sea front apartment , 6 Sunnyside Flats, St Ives, some 6 years ago. I cannot speak too highly of the service that we receive from them and their colleagues . From financial management, maximised lettings, liaison with housekeeping and maintenance services, and feedback from paying guests , our experience has been supremely positive.

Our own apartment has received virtual 100% 5 star reviews from visitors, both in our visitors book and on line . Orange Roofs team must receive maximum credit for this. Sam, Ross, and their working partners are always on hand to provide guidance to both us and our guests. Their local knowledge is second to none: they are always friendly and polite, and scrupulously fair . On the , fortunately extremely rare occasions, that problems occur they are always dealt with in a sensitive and balanced manner.

We have invested a lot of time and expense in providing holiday accommodation at Sunnyside that is commensurate with modern expectations, and , as we use the apartment ourselves often, feels like a home from home. We are blessed that Orange Roofs sing from the same hymn sheet.

We recommend them to any prospective property owner, as well, obviously, to holiday visitors.